Delivery

Turnaround Timescale

For our made-to-order items please allow up to 15 days for delivery. We aim to get your order to you quicker than that but we'd rather not rush the beautiful creative process, we want you to receive a lovingly made work of art. For ready made items we have a turnaround/processing time of around 3 days.

Orders are NOT processed on Saturdays, Sundays and Bank Holidays. Orders placed on the weekend and national bank holidays are processed on the next working day.

Please ensure that you enter your correct delivery address at the checkout. Kim Calera Collection does not accept liability for any errors or omissions in the delivery address or contact details as entered by the customer.

Further delivery information -

How to track your order

You can track your order using the tracking number and the link on your dispatch confirmation email.

What if I am not home when they deliver?

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you.

Kim Calera Collection does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel.

Email any queries to info@shopkimcalera.com